Terms & Conditions
CastleToto Platform

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "you") and CastleToto ("the Platform", "we", "us", "our"), governing your access to and use of the website accessible at castletoto.cam and all associated gaming services, content, features, and functionality offered therein.

By registering an account, accessing the platform, or using any of the services offered by CastleToto, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms, our Privacy Policy, our Responsible Gambling Policy, and any other supplementary terms applicable to specific features or promotions. If you do not agree with any part of these Terms, you must not use the CastleToto platform.

CastleToto is operated by an entity holding an international gaming licence (Curaçao jurisdiction) and is intended for use by adults aged 21 years and above. This platform is directed at users in jurisdictions where online gaming is not unlawful. Users located in Malaysia are solely responsible for determining the legality of online gambling under applicable local legislation prior to registering or depositing.

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal account created by a User on the CastleToto platform, used to access gaming services and manage funds.
• "Balance" means the total monetary value (denominated in MYR) held within a User's Account at any given time, comprising real-money funds and any applicable bonus credits.
• "Bonus" means any promotional credit, free spin, cashback, or other incentive granted by CastleToto to a User, subject to applicable wagering requirements and promotion-specific terms.
• "Game" means any slot, live dealer product, sports betting market, lottery draw, poker variant, crash game, or other gaming product accessible via the CastleToto platform.
• "KYC" (Know Your Customer) means the identity and address verification process required by CastleToto prior to processing withdrawals or as otherwise requested.
• "MYR" means Malaysian Ringgit, the sole transactional currency on the CastleToto platform.
• "Platform" means the CastleToto website, mobile-optimised interface, and all associated services accessible at castletoto.cam.
• "Services" means all gaming, payment, support, and informational services provided by CastleToto via the Platform.
• "Wagering Requirement" means the minimum total betting turnover a User must achieve before bonus funds or bonus-derived winnings may be converted to withdrawable cash.
• "Prohibited Territory" means any jurisdiction in which access to or use of the Platform by a User is unlawful under applicable local law.

To register and maintain an Account on CastleToto, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout the duration of your Account:

1. You must be a natural person aged 21 years or older. CastleToto does not permit gambling by persons under the age of 21 under any circumstances.
2. You must not be a resident of or physically located in a jurisdiction where online gambling is prohibited by law ("Prohibited Territory").
3. You must not be acting on behalf of or as an agent for another person for the purpose of gambling.
4. You must not have been previously self-excluded from CastleToto or any affiliated platform, unless a formal re-instatement process has been completed.
5. You must not be an employee, contractor, director, officer, or immediate family member of an employee or contractor of CastleToto or its affiliated entities, game studios, or payment processing partners.
6. You must have full legal capacity to enter into binding contracts under applicable law.

CastleToto reserves the right to request documentary proof of eligibility — including government-issued identification (MyKad, Passport, or Driver's License) and proof of residential address — at any stage of the Account lifecycle. Failure to provide satisfactory documentation within the required timeframe may result in Account restriction or termination.

Each User is entitled to register and maintain only one Account on the CastleToto platform. The creation of duplicate, secondary, or otherwise additional accounts by the same individual constitutes a breach of these Terms and will result in the suspension of all associated accounts, forfeiture of any bonuses claimed, and may result in forfeiture of balances at CastleToto's discretion.

4.1 Accuracy of Registration Information

When registering, you are required to provide accurate, complete, and current information, including your full legal name as it appears on your identification document, a valid email address, your date of birth, and a residential address. Providing false, misleading, or incomplete registration information is a material breach of these Terms.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your credentials with any third party. CastleToto strongly recommends enabling two-factor authentication (2FA) where available. Any activity conducted through your Account — whether or not authorised by you — is your responsibility unless you have promptly notified CastleToto of a security breach.

4.3 Contact CastleToto Immediately if Your Account is Compromised

If you suspect that your Account credentials have been compromised, or that unauthorised access has occurred, you must notify CastleToto's support team immediately via live chat so that appropriate security measures can be taken. CastleToto accepts no liability for losses resulting from failure to report a security incident promptly.

By using the CastleToto platform, you agree to use the Services solely for lawful, personal, and non-commercial purposes in accordance with these Terms. You acknowledge and agree that:

• All bets placed through your Account are final once confirmed. CastleToto does not accept cancellation requests for confirmed bets except where an obvious system or pricing error is identified.
• Participation in all games is at your sole discretion and risk. CastleToto does not guarantee any outcome or profit from your participation in any game.
• The Platform may be subject to scheduled or unscheduled downtime for maintenance, upgrades, or technical reasons. CastleToto will endeavour to provide advance notice of scheduled maintenance where practicable.
• CastleToto reserves the right to refuse, restrict, or limit your access to any game or feature at any time, including without limitation where it has reason to believe that your betting patterns may be indicative of professional arbitrage, abuse of odds, or use of automated systems.
• You will not use any software, algorithm, automated tool, or other method that gives you an unfair advantage over other players or over CastleToto's systems.
• All communications between you and CastleToto — including live chat, email, and any support interaction — must be conducted in good faith. Abusive, threatening, or harassing communications will result in Account suspension.

CastleToto accepts deposits exclusively in Malaysian Ringgit (MYR). The minimum deposit amount is RM30. Deposits must be made using payment methods that are registered in your own name. CastleToto does not accept deposits from joint accounts, third-party payment sources, or anonymous payment instruments.

6.1 Accepted Payment Methods

The following Malaysian payment methods are currently accepted for deposits on the CastleToto platform:

• Touch 'n Go eWallet
• Boost (Axiata)
• GrabPay
• DuitNow Transfer
• FPX (Financial Process Exchange) — Maybank, CIMB, Public Bank, Hong Leong, and other participating banks
• Direct Bank Transfer

The availability of specific payment methods may vary from time to time. CastleToto makes no warranty as to the continuous availability of any particular payment method and accepts no liability for losses or delays arising from a payment provider's technical issues.

6.2 Deposit Processing

E-wallet deposits (Touch 'n Go eWallet, Boost, GrabPay) and DuitNow transfers are typically credited to your CastleToto Account instantly. FPX bank transfers are typically processed within 5 to 15 minutes during normal banking hours. CastleToto reserves the right to delay the crediting of any deposit pending AML screening or KYC verification requirements.

6.3 Anti-Money Laundering

CastleToto maintains anti-money laundering (AML) procedures in accordance with its international licensing obligations. Any deposit that triggers AML review thresholds may be placed on hold pending investigation. Users are required to cooperate fully with any such review, including providing source-of-funds documentation on request.

Withdrawals are available to Users who have completed CastleToto's KYC verification process. The minimum withdrawal amount is RM50. Withdrawal requests must be submitted to the same payment method used for the most recent deposit, or to a verified payment method held in the User's own name.

7.1 Processing Timeframes

CastleToto endeavours to process withdrawal requests within the following target timeframes. These are targets, not guarantees, and may be subject to variation:

• E-wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay): under 5 minutes in normal circumstances.
• DuitNow and FPX transfers: 5 to 15 minutes during standard banking hours.
• Direct bank wire transfers: 15 to 60 minutes.

7.2 Conditions on Withdrawal

CastleToto may delay, hold, or refuse a withdrawal request in the following circumstances:

• KYC verification has not been completed or is pending additional documentation.
• The withdrawal is subject to an active AML review.
• A bonus is active on the Account that carries an incomplete wagering requirement.
• There is reasonable suspicion of fraudulent activity, abuse of promotions, or breach of these Terms.
• The Account is subject to a dispute, chargeback, or reversal from a previous transaction.

CastleToto may from time to time offer Users bonuses, free spins, cashback, reload incentives, or other promotional benefits ("Bonuses"). All Bonuses are subject to the specific terms and wagering requirements stated in the applicable promotion's terms sheet, which shall be read in conjunction with these general Terms.

8.1 Wagering Requirements

Unless otherwise stated in a specific promotion's terms, Bonus funds must be wagered a specified number of times before they — or any winnings derived from them — may be withdrawn as cash. The applicable wagering requirement will be clearly stated at the time the Bonus is offered. Not all games contribute equally to wagering requirement completion; contribution rates vary by game type and will be disclosed in the promotion terms.

8.2 One Bonus at a Time

Only one Bonus may be active on your Account at any given time. If you deposit while a Bonus is active, the new deposit may not be eligible for a separate Bonus until the current Bonus has been either completed or forfeited.

8.3 Abuse of Promotions

CastleToto reserves the right to void any Bonus and cancel associated winnings if it determines, in its sole discretion, that a User has engaged in bonus abuse. Bonus abuse includes, but is not limited to, creating multiple accounts to claim the same Bonus more than once, placing low-risk hedging bets designed to circumvent wagering requirements, or coordinating with other players to abuse a promotion.

8.4 Modification and Cancellation of Promotions

CastleToto reserves the right to modify, suspend, or cancel any promotion at any time. Where a Bonus has already been credited to a User's Account, CastleToto will provide reasonable notice and will not retrospectively alter the wagering requirement applicable to that credited Bonus unless fraud or error is involved.

The following activities are strictly prohibited on the CastleToto platform. Engaging in any prohibited activity constitutes a material breach of these Terms and may result in immediate Account suspension or termination, forfeiture of balances, and reporting to law enforcement or regulatory authorities where required:

• Creating, operating, or using multiple accounts (duplicate accounts) to circumvent restrictions, claim multiple Bonuses, or evade account suspension.
• Using automated software, bots, scripts, macros, AI-driven tools, or any other non-human mechanism to interact with the Platform or its games.
• Colluding with other players in any game, including poker, live dealer, or sports betting markets, to gain an unfair advantage.
• Exploiting technical errors, software bugs, or pricing errors in betting markets to extract guaranteed profits from CastleToto. Any winnings derived from such exploitation are void and subject to reversal.
• Using stolen, fraudulently obtained, or unauthorised payment instruments to fund an Account.
• Engaging in any activity that CastleToto reasonably suspects constitutes money laundering, terrorist financing, or any other financial crime.
• Reverse engineering, decompiling, or otherwise attempting to access the source code or underlying infrastructure of the Platform.
• Engaging in any form of harassment, intimidation, or abuse directed at CastleToto staff, support agents, or other players.

All content on the CastleToto Platform — including but not limited to the website design, layout, text, graphics, logos, icons, images, audio clips, digital downloads, and software — is the property of CastleToto or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial gaming purposes. This licence does not permit you to reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any Platform content without the prior written consent of CastleToto.

The CastleToto name, logo, and all associated brand marks are trademarks of CastleToto. Unauthorised use of CastleToto's trademarks, trade name, or branding is strictly prohibited.

To the fullest extent permitted by applicable law, CastleToto, its directors, officers, employees, agents, and partners shall not be liable to you for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to your use of the Platform or Services, including but not limited to:

• Loss of profits, revenue, data, or goodwill;
• Loss of anticipated savings;
• Business interruption or loss of access to the Platform;
• Any losses resulting from reliance on information published on the Platform;
• Any unauthorised access to or use of your Account resulting from your failure to maintain adequate security of your credentials.

CastleToto's total aggregate liability to you — whether in contract, tort (including negligence), or otherwise — shall not exceed the net amount deposited by you into your Account in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms limits CastleToto's liability for death or personal injury caused by its gross negligence, fraud, or any other liability that cannot be excluded by law.

CastleToto is committed to promoting responsible gambling and mitigating harm associated with problem gambling. The Platform provides the following responsible gambling tools, accessible via Account Settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you may deposit. Limits take effect immediately when decreased and after a standard cooling-off period when increased.
• Loss Limits: Define the maximum net loss you are comfortable sustaining in a defined period.
• Session Time Reminders: Configure alerts that notify you of the time elapsed during an active gaming session.
• Self-Exclusion: Temporarily or permanently restrict access to your Account. Self-exclusion requests are processed promptly and without requiring justification.
• Reality Checks: Periodic on-screen notifications displaying session duration and net gaming activity.

CastleToto will act upon referrals from recognised responsible gambling support organisations and will not, under any circumstances, permit a User who is subject to an active self-exclusion order to access their Account. For more information on our responsible gambling approach, please visit our Responsible Gambling page. For players aged 21 and above only.

Either party may terminate the account relationship at any time. You may close your Account by submitting a written request via live chat or email to CastleToto's support team. Subject to any outstanding wagering requirements and KYC requirements, your withdrawable balance will be returned to a verified payment method in your name.

CastleToto reserves the right to suspend, restrict, or terminate any Account, and to withhold balances pending investigation, in the following circumstances:

• Breach of any provision of these Terms;
• Reasonable suspicion of fraud, money laundering, or other financial crime;
• Receipt of a chargeback or payment dispute relating to the Account;
• Discovery that the User does not satisfy the eligibility requirements set out in Section 3;
• Request from a law enforcement authority, regulatory body, or court of competent jurisdiction.

Upon termination for breach, any Bonus credits or bonus-derived winnings will be forfeited. Real-money balances not tainted by fraudulent activity or Bonus abuse will be returned to the User's verified payment source after investigation is complete.

CastleToto reserves the right to amend, update, or replace these Terms at any time. Where changes are material — including changes to wagering requirements, fee structures, or User rights — CastleToto will provide at least 14 days' advance notice via email to the registered address on your Account, or via a prominent notice on the Platform.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to any material change, you may close your Account and withdraw your available balance prior to the amendment's effective date without penalty.

The current version of these Terms is always accessible at castletoto.cam/terms-conditions. CastleToto recommends that you review this page periodically to remain informed of any updates.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which CastleToto is incorporated and licensed. Any dispute arising from or relating to these Terms or your use of the Platform shall first be submitted to CastleToto's internal dispute resolution process by contacting the support team.

If a dispute cannot be resolved internally within a reasonable timeframe, the parties agree to submit to the non-exclusive jurisdiction of the competent courts of the applicable licensing jurisdiction. Nothing in this clause prevents CastleToto from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

For players based in Malaysia: you acknowledge that Malaysian law may apply to your conduct in accessing the Platform, and you are solely responsible for ensuring your compliance with applicable Malaysian regulations concerning online gambling. CastleToto makes no representation that the Platform or Services are appropriate or lawful for use in your specific location.

If you have any questions, concerns, or complaints relating to these Terms & Conditions, or if you wish to exercise any rights available to you under these Terms, please contact CastleToto through the following channels:

• Live Chat: Available 24/7 via the support widget on the CastleToto Platform.
• Email: [email protected] (plain text — not a clickable link)

CastleToto endeavours to respond to all written enquiries within 48 business hours. For urgent matters — including suspected account compromise, fraud, or self-exclusion requests — please use the live chat facility for the fastest response.